For products that need reliable 24/7 support

AI support for your website

Add a first‑line support widget with predictable behavior: it answers strictly from your approved materials, guides users through step‑by‑step fixes with 1–2 clarifying questions, and escalates edge cases to a human. No “answering everything” — only what your sources can confirm.

Request integrationHow it works
Setup
~1 hour
Answer base
your knowledge
Coverage
24/7 + time zones
Conversation preview
I can’t sign in to my account. What should I do?
Short + step‑by‑step + one clarification
I’ll guide you using the instructions from your help materials. One quick question to pick the right path: do you sign in with email or phone number?
Step 1 — quick checks
the first things to verify
Step 2 — recovery
if the code/password doesn’t arrive
Step 3 — escalation
when a human should take over
Links to articles/policiesNo made‑up claimsHuman handoff
Adaptive format: concise FAQs, step‑by‑step troubleshooting when needed.
Widget or API
Design customization
Behavior rules

Why teams add AI support

Deflect repetitive questions, speed up responses, and keep humans focused on complex cases — with full control.

Faster first response
Users get help instantly, reducing frustration and repeat contacts.
Fewer tickets
Handles repetitive questions and self‑service flows to reduce queue pressure.
Better agent productivity
Agents receive context and a summary instead of reading long transcripts.
Predictable answers
Grounded in your sources and constraints; if the fact isn’t there, it won’t invent it.
Knowledge & rules

Answers only from your materials

Connect support content and guardrails: articles, playbooks, policies, and escalation rules.

Help center / FAQ: articles, common questions, links to the right sections.
Troubleshooting guides: step‑by‑step instructions, checklists, symptom → fix flows.
Policies & terms: warranties, refunds, timelines, SLAs, what can/can’t be promised.
Product constraints: where to refuse, where to escalate, what not to discuss.
Brand voice: tone, forbidden claims, required wording, escalation language.
Start small: 10–20 FAQ articles + 1–2 top troubleshooting guides — and it already reduces load.
Smart routing
Resolve common issues instantly; escalate edge cases with context.
Agent‑ready summaries
A compact recap: problem, what was tried, what to do next.
Grounded by design
No source → no claim: honest answers and a clarifying question.

Not a DIY chatbot — control & security built in

One support scenario, strict guardrails: sources, rules, admin visibility, and anti‑spam protection.

First‑line support scenario
Concise FAQs + step‑by‑step fixes + human handoff when needed.
Admin: dialogs & escalations
Review conversations, escalation reasons, knowledge gaps, and improvement points.
Message encryption
Messages and requests can be stored encrypted; access via roles.
Anti‑bot protection
Optional CAPTCHA/anti‑spam layer to prevent scripted abuse.
Domain & link control
Allow‑listed domains and link rules — route users only to approved destinations.
Custom flows & integrations
Need a specific ticket format, fields, statuses, or routing? We tailor it to your process.
Typical start: domain + sources + rules. Then we refine flows and integrations.

Integrations for support requests

If chat can’t resolve the issue, we hand off everything a human needs: context, contacts, and summary.

Website widget
Works on product pages, help center, pricing, and contact pages.
Telegram
Alerts: what happened, what was tried, user contacts.
Helpdesk / service desk
Create a ticket and attach the conversation summary (tailored to your workflow).
Email
Send a support email with a structured recap and required fields.
Channels and payload formats can be adapted to your support playbooks.

How to launch

Connect knowledge → define rules → embed on the website.

1
Connect support materials
FAQ, guides, policies, constraints, tone of voice.
2
Set guardrails
When to clarify, when to guide, when to escalate, what’s off‑limits.
3
Embed the widget
One script tag — and you can review dialogs, escalations, and requests.
Basic setup is typically around an hour (depends on source quality).

AI support for websites: first‑line help center widget with human escalation

As your user base grows, support teams get flooded with repetitive requests: sign‑in issues, billing basics, status questions, simple errors, and common setup steps. RiserLabs AI support covers first‑line assistance: it answers from your knowledge base and playbooks, guides users step‑by‑step, and asks 1–2 clarifying questions to avoid guesswork. This reduces incoming volume and improves response speed — especially after hours.

The core idea is control. You define the allowed sources, link rules, and topic constraints, so replies remain predictable. If a fact isn’t present in your materials, the assistant won’t fabricate it. And if the question is complex, sensitive, or off‑topic, it can refuse politely and offer escalation to a human agent.

When escalation is needed, the widget captures a structured request and provides an agent‑ready summary: what happened, what was attempted, and what’s missing. That saves time, improves consistency, and helps teams continuously improve their help content based on real conversations.

Contact Us

If you have questions or need help with the service, write to us and we will help.

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Contact info

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